Frequently asked questions

You can send a copy of your bank statement via the contact form. You can also provide us with your payment details via this form. We then need the payment date, your account number and the account number to which you have transferred the payment.

You can pay the outstanding amount due online via iDEAL.

Your TELE2 services are terminated before the end of your contract. In accordance with the general terms and conditions of your contract, TELE2 will charge you for the remaining subscription periods.

If you do not pay on time, your connections will be terminated. As a result, you will lose your telephone number and/or your e-mail address from TELE2. If your payment is not received at all, TELE2 will be forced to start a collection procedure. The costs of this procedure will be entirely at your expense. You can pay the outstanding debt online via iDEAL.  

TELE2 charges an amount of € 99,- if you do not return the modem/decoder to Tele2 on time. If you do return the modem/decoder, the € 99,- will be deducted from your outstanding balance. If you are of the opinion that you have returned the modem/decoder and € 99,- has been charged, please send us a copy of the proof of dispatch. You can also send us this information using the contact form. You can send your modem/decoder to the answer number below. However, you must clearly state the customer number and your name, address and place of residence in a covering letter. If you do not do this it is possible that Tele2 is unable to trace from whom the modem/decoder originates and costs will still be charged. Tele2 Return Service Antwoordnummer 10020 5140 VB Waalwijk  

You can submit your objection via the contact form.

You can rejoin TELE2 when you have paid the outstanding claim in full. Reconnection will take place no later than four working days after receipt of your payment.

If you do not pay on time, TELE2 is unfortunately forced to start legal proceedings. If you have terminated the services at TELE2 and we are dealing with invoices that have arisen after termination, we would like to receive a copy of the termination together with the confirmation that TELE2 has sent you. You can send this to us via the contact form.  

You can request a copy of your invoice via the contact form.

We are happy to receive the correct address if you know it. You can send the details via the contact form.

Please contact us.